Following the directives issued by Tanzania Communications Regulatory Authority (TCRA), to switch off fake phones, Airtel Tanzania has complied with the order and taken all necessary actions.
However, Airtel Tanzania understands that there are some customers who have purchased original phones from our shops and some of these phone models have been affected by this exercise.
Airtel Tanzania would like to request all those affected customers to visit our shops and register their numbers along with details of their phone model and date of purchase with receipt for rectification.
Airtel Tanzania is taking actions to rectify and solve the technical issues quickly, to ensure customers are not impacted.
We apologize to our customers for the inconvenience caused by this technical issue on their handsets purchased.
Issued by, Airtel Tanzania Communications department.
TAARIFA KWA UMMA
Kufuatia kutimiza agizo la uzimaji wa simu bandia, kutokana na agizo elekezi la Mamlaka ya Mawasiliano Tanzania TCRA.
Kampuni ya simu za mkononi ya Airtel inapenda kuwajulisha wateja wake walio nunua simu orijino kutoka kwa watoa huduma ndani ya maduka yetu ya Airtel, endapo baadhi ya wateja simu zao zitazima kutokana na agizo hilo. Airtel inawatangazia wateja wote watakaoathirika na zoezi hili kutembelea maduka yetu nchi nzima kwaajili ya kuhudumiwa/kurekebishiwa simu zao wakiwa na simu husika pamoja na risiti za manunuzi ya simu hizo.
Tunaomba radhi kwa usumbufu wowote utakaojitokeza kutokana na zoezi hili.
Imetolewa na Idara ya mawasiliano Airtel Tanzania
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